019 – Deadlines, Rules, & Customer Service

As per the trend, we bounce from topic to topic. Today we catch up on the dental tragedy that kept Christine away from the microphone last week as well as some pumped up compliments about Ted’s new head shots. We also talk about his desire to become a Civil War re-enactor and the practicalities of wool uniforms in the summer.

See here to read the entire article that prompted our customer service segment:

This Company’s Epic Response to a Pissed Off Client is as American as it Gets